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Frequently asked questions
Here are some common questions about Solar
Yes, absolutely. Your safety and peace of mind are our top priorities. Every cleaner at SimpleUtility undergoes a rigorous multi-step vetting process, including a comprehensive criminal background check and identity verification. We don't just work with anyone; we only hire and partner with a select group of professionals who have been thoroughly screened and trained to meet the high SimpleUtility Service Standards.
Your safety is our priority. To ensure you are working with an authorized SimpleUtility expert, you can verify your cleaner directly on our Booking page. Every one of our professionals is listed in our system. If a cleaner is not visible on our calendar or booking list, they are not an active member of our team. This verification step ensures that no one can falsely claim to represent SimpleUtility.
Absolutely. At SimpleUtility, we believe in building a relationship of trust. Our booking page allows you to select your preferred cleaner directly. Once you are comfortable with a specific team member, you can view their personal calendar on our website to ensure they are the one visiting your home every time.
Yes! Consistency is key to a clean home. You can easily set a recurring day and time each month (or week) through our booking portal. This locks in your favorite cleaner and ensures your home stays on a professional maintenance schedule without you having to lift a finger.
To ensure your appointment is confirmed and our team is ready to go, payment is completed upfront through our Booking platform. You can securely pay with any major credit or debit card at the time you select your date and time. This allows for a completely "contactless" experience—once the cleaning is done, you’re all set!
No. Our experts come fully equipped with high-quality cleaning supplies and equipment. If you have specific products you would like us to use on certain surfaces, just let your expert know when they arrive!
At SimpleUtility, we believe in a concierge experience. You can text a real cleaning expert to customize your plan, add specific tasks, or adjust your booking time in real-time.
We love pets! We just ask that you let us know in advance so our cleaners are prepared. For the safety of our team and your furry friends, we recommend securing high-energy or nervous pets in a separate area during the service.
We know life happens. You can reschedule or cancel your service up to 24 hours before your appointment at no cost. Cancellations made within 24 hours may be subject to a small rescheduling fee.